Services

Consulting, implementation and managed services, end to end

From the first process assessment to 24×7 support, our specialists own the full lifecycle of your quality and automation platforms, so you can focus on running your business.

Consulting, implementation and managed services, end to end

What we do

Services that deliver lasting outcomes

Eight service lines, one accountable partner. Engage us for a single project or across your entire transformation programme.

01

Digital Transformation Consulting

We assess your current quality and operational processes, benchmark them against industry best practice and define a pragmatic roadmap, with business case, platform selection and phased plan.

  • Process discovery & value-stream mapping
  • Maturity assessment & gap analysis
  • Platform selection & business case
  • Transformation roadmap & governance
02

Implementation & Configuration

Certified consultants configure Octave Reliance, DataLyzer, Kissflow, Make, Caspio and Adobe around your processes, using proven accelerators and an agile, phased delivery approach.

  • Solution design & configuration
  • Best-practice templates & accelerators
  • Multi-site & global rollouts
  • User acceptance testing & go-live
03

Systems Integration

We connect quality and workflow platforms with ERP, MES, PLM, CRM and HR systems, so data flows automatically and every team works from one version of the truth.

  • SAP, Oracle, Microsoft Dynamics integration
  • MES, PLM & shop-floor connectivity
  • REST / SOAP APIs & webhooks
  • Integration monitoring & error handling
04

Custom Low-Code Development

Our developers build custom applications, portals, reports and extensions, combining low-code speed with professional engineering discipline.

  • Custom apps & portals
  • Workflow & form design
  • Reports & dashboards
  • Legacy (Excel / Access) modernisation
05

Data Migration & Computer System Validation

For regulated industries we deliver risk-based validation (CSV / CSA, GAMP 5) and controlled data migration, so you go live with confidence and stay inspection-ready.

  • Validation plans, URS, IQ / OQ / PQ
  • 21 CFR Part 11 & EU Annex 11 assessments
  • Data mapping, cleansing & migration
  • Traceability matrices & summary reports
06

Training & Change Management

Technology only delivers value when people adopt it. We provide role-based training, train-the-trainer programmes and change management support for lasting adoption.

  • Administrator & power-user training
  • End-user & train-the-trainer programmes
  • Quality tools training (SPC, FMEA, 8D)
  • Adoption tracking & communication plans
07

Managed Services & Support

Our application management services keep your platforms healthy, secure and improving, with SLA-backed support, upgrades, enhancements and administration.

  • SLA-based L1 / L2 / L3 support
  • Upgrades & release management
  • Continuous improvement & enhancements
  • Platform administration & health checks
08

Quality Analytics & Reporting

We turn quality and operational data into insight with KPI frameworks, dashboards and analytics that leadership can act on.

  • KPI & cost-of-quality frameworks
  • Executive dashboards
  • Power BI & embedded analytics
  • Predictive & trend analysis

Our Approach

A proven path from vision to value

Our five-phase delivery framework reduces risk, accelerates adoption and keeps every project anchored to business outcomes.

  1. 01

    Discover

    Understand goals, processes, systems and compliance obligations; define measurable success criteria.

  2. 02

    Design

    Blueprint the future-state processes, configuration, integrations, data and validation approach.

  3. 03

    Deliver

    Configure, integrate and test in agile sprints, with regular demos and business sign-off.

  4. 04

    Deploy

    Migrate data, train users, validate where required and go live with hyper-care support.

  5. 05

    Optimise

    Measure adoption and KPIs, and continuously improve through managed services.

Engagement Models

Flexible ways to work with us

Choose the model that matches your goals, budget and internal capacity. Combine them as your programme evolves.

Fixed-Scope Projects

Defined deliverables, timeline and price for implementations, integrations and upgrades.

Best for well-defined implementations

Dedicated Team

A dedicated team of consultants and developers working as an extension of your organisation.

Best for ongoing transformation programmes

Managed Services

SLA-based support, administration and enhancements for a predictable monthly fee.

Best for post go-live operations

Let’s scope your project

Share your goals and we’ll come back with an approach, timeline and estimate within 48 hours.